I’ve not been to Strada before and was looking forward to eating there. It’s interesting how many Italian style chains there are around, from the American inspired Frankie and Benny’s, Bella Italia, Prezzo. Strada is owned by the same company which owns Bella Italia and Cafe Rouge. We went to the Strada branch in York with is on Low Petergate in a lovely old building. When we entered we were greeted in a friendly manner and offered a table by the window, the place didn’t look too busy.
Inside there was a modern Italian feel to the decor and furniture and it certainly did not feel as intimidating or posh as Prezzo. However I did feel from a service perspective that Prezzo was more family friendly than Strada. This wasn’t what I would have expected by looking at the websites and online menus, my impression, having not been to either Strada or Prezzo before, was that Strada was for families and Prezzo was for couples. Our experience of the two York branches was the other way round. Though having said that, crayons and activity sheets did arrive at the table as we perused the menus.
We placed our order when our drinks arrived, which was pretty prompt, though after that the service went a little downhill.
The children’s starters arrived and they got the order wrong. Now that does happen now and again, but when you realise that the children’s menu only has two choices and we had only ordered two starters (one of each) I wasn’t impressed that they messed up that part of the order. It did make me worry whether they would get the rest of the order right!
We then waited ages for our food…
No explanation from the staff who were notably absent. What was apparent later (when visiting the bathroom) was that there was a group in the back of the restaurant and this had a very negative impact on the service to other diners in the restaurant. It wasn’t a huge group, but it had a noticeable impact on service.
Could they have not got in some more staff if they knew they were having this group in? I also wonder if they like Prezzo did not realise that though it wasn’t school holidays in York, it was in other areas of the country and thought it would be quieter than normal? Who knows.
Eventually our food arrived.
I had decided to go for something very different to what I would normally order in a place like Strada and went for the Tegamaccio at £14.50. This is a “classic” seafood stew from Puglia. With king prawns, mussels, clams, squid and red mullet with fregola pasta in a tomato, white wine and herb sauce.
It did look very nice, and the sauce was tasty. I was disappointed with the amount of fish in the dish, yes there were plenty of prawns and a fair few mussels filled the dish, however there was only a single small piece of red mullet and just a few squid rings. The dish was served with some toasted bread and in the bottom of the dish was fregola pasta, which is similar to the large Israeli cous cous. Personally I think the dish needed more fish and more pasta. Normally I am not one of those people who demands huge portions, but in this instance the issue wasn’t one of quantity, but one of proportions.
My son decided that he would go with the simple, Spaghetti Pomodoro at £7.75. Spaghetti with fresh tomatoes, tomato sauce, drizzled with pesto and topped with fresh basil.
It looked great and he said it was delicious and finished the dish off.
My wife chose the Penne Bufala at £8.50, the description said roasted peppers, courgettes and aubergine in a tomato and basil sauce with black olives and buffalo mozzarella.
My wife was disappointed that the dish was missing the mozzarella, now at the time I thought that wasn’t a mistake and we has misunderstood the name of the dish. Now with writing this blog post, I checked the menus for descriptions and as you have read above the dish was suppose to come with mozzarella. Having said that I think the reason my wife didn’t complain at the time was that by the time our main courses had arrived the staff then disappeared. When they did appear to wait on other people’s tables they ignored us.
The marghertia pizzas didn’t go down well with the two little ones, they said they “didn’t like it” but I think the reason was that the pizza bases were paper thin. I do like thin and crispy pizza bases, but in this instance these were too thin, they felt even thinner than wraps! As a result the pizza felt as you ate it that you were eating cardboard covered in tomato paste. A real disappointment, if we had known, we would have ordered the spaghetti bolognese.
Having finished our food, it then took ages to get the attention of the waiting staff so that we could pay the bill. In the end the only way we could get their attention was to get our coats on and start walking towards the exit! That is not good service, and though the food was okay, what really let the place down was the poor service.